DeliveryThe following is for guidance only and does not affect the Terms & Conditions.
Delivery time
We aim to deliver all goods within 21 days (unless as highlighted as longer on specific products).
We guarantee to deliver all orders within 28 days of order. Unless otherwise indicated or agreed - Bespoke orders are by seperate negotiation.
Delivery cost
Our delivery charge is a standard £15.00 per item Unless otherwise stated.. This is a subsidised rate and if you are ordering multiple quantities you are advised to contact our sales line 01279 858 413 for details.
Delivery address
This is also referred to as the Shipping address. We are happy to deliver to any Mainland UK address. For certain products we are also able to deliver to the Scottish Islands, Channel Islands, Isle of Wight and Northern Ireland - please call 01279 858413 to check, and we will arrange carriage on request (an additional surcharge may apply).
To ensure that our couriers can deliver, the delivery address should be a full address including postcode, and a valid house number must be given.
If you are out, the courier will leave a calling card at your home. You can then telephone the local depot and either re-arrange the delivery or collect yourself from the depot, within 10 working days of the first delivery. After 10 working days the parcel will be returned to our warehouse and our customer services team will contact you.
Tracking your order
You are able to track your order by emailing info@grangedesigns.com . Alternatively you can telephone Client / Customer services on 01279 858 413, give them the invoice number and find out the order status.
The legal stuff
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Grange Designs are entitled to withdraw the offer.
grangedesigns.com will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
For further information regarding all aspects of Grangedesigns.com's contracts with customers please see our full terms and conditions. |
